Given my background in finance, I always bristle when I hear someone mention the phrase ROI (Return on Investment), particularly when it relates to a sales situation. The term ROI has become one of the hot buzzwords in the past several years and … [Read more...]
Archives for January 2014
Is Your Business Like the Sopranos?
Yes could be a good or bad answer to this question (and no I’m not referring to whether or not you’re in the mafia). It’s a question of whether you answered “Yes, my business is like the TV show Sopranos” or “Yes, my business is like the Soprano … [Read more...]
When Does Customer Service Start?
Does customer service start once someone becomes a customer or does it start upon first contact with that person? A common frustration I have as a consumer, whether it be in business or my personal life, is when a company whose product or service … [Read more...]
How Do I Know When the Next Generation is Ready?
One of the toughest questions for an owner to answer is “How do I know when the next generation is ready?” Transitioning a business to a new owner is a very difficult and time consuming process once the new owner has been identified, but how do … [Read more...]
Simple Solutions for Your Small Business
Why do so many business owners express a simple solution for what is almost always a complex problem? For example I can expect to hear one or more of the following ‘solutions’ during a discussion with with a business owner talking about the state … [Read more...]