Much to the surprise of many, the old adage that “the customer is always right” is a myth according to Jack Mencini and Adam Sonnhalter of Maximum Value Partners. In this segment, the debunk the myth and offer an explanation on why it is sometimes a good idea to stand up for what your believe in rather than go along with a customer’s unreasonable demands.
How many times have you gritted your teeth after meeting with a client who is unreasonable, doesn’t pay on time and just drives you crazy? Jack Mencini and Adam Sonnhalter of Maximum Value Partners know the ins and outs of small business. They will tell you that wasted energy on a bad customer is taking your energy away from working with customers who rely on you for your service, products and expertise. Cut the bad out, get rid of those bad customers and focus on what is true to your integrity and business objectives.